We are looking for a Support Engineer who is passionate about technology and gets their drive from helping customers on technical issues.
It is a unique opportunity to work with a variety of international companies, to get involved in the growing market of mobile application security within a fast-paced global organization, with talented software engineers in the R&D department.
If this sounds like the right challenge for you, Guardsquare might be the place for you.
Your primary responsibility is to act as the bridge between customers and developers to make support as smooth as possible. In order to do that, your role involves:
providing assistance to our customers worldwide, helping them resolve technical issues they encounter regarding the use of our products;
building documentation, especially on recurring issues, in order to mitigate the number of problems (new) customers may face in the future;
and working together with product management to improve our knowledge base, training material and roadmap, based on your interactions with the customer.
Your day-to-day tasks will include the following:
liaising with customers through calls or on the web portal (our customers include individual developers and top brands in various industries);
coordinating incoming support requests;
assisting our R&D engineers with their support cases;
and troubleshooting difficult customer issues.
Computer Science Engineering
Leuven or Ghent
What Guardsquare offers you
A full time job with a competitive salary package
You are provided with the tools & flexibility to develop yourself successfully
An international environment where you will interact with motivated & open colleagues with different backgrounds
A workplace where you can share and implement your ideas
A hybrid work policy, which helps guarantee an excellent work-life balance
At Guardsquare, we take pride in being a diverse and multicultural company with team members representing numerous nationalities. We value different perspectives and opinions throughout the business which has contributed to our being the market leader in mobile application security.
You will be part of a dynamic team that strives for excellence and focuses on continuous education and enhancement in skills. We encourage & empower our trusted colleagues to share their opinions, actively collaborate, and continue to learn and grow.
We are looking for a person who is comfortable learning new technologies, likes to dig deep on technical matters, and is at ease collaborating closely with software engineers in order to help customers.
The ideal candidate has the following skills:
Bachelor or Master in Computer Science or relevant equivalent experience
Experience with Linux, Windows and Apple
Excellent verbal and written communication skills in English
Desire to learn and grow with the company
Nice to have
Ideally 1-2 years of customer-oriented experience Familiarity with Android and/or iOS app development
Knowledge of information security
Familiarity with Android Studio and the Android build tools
Familiarity with the XCode build process