Customer Success Engineer @ Marple (startup)

Full details: https://www.marpledata.com/careers/customer-success

Marple is a startup based in Antwerp, Belgium. We are a product-focused company, building visualisation software for large time series datasets.

Our customers are top engineering teams that win motorsport championships, develop electrical planes, design new electrical engines and make hyperloop a real thing in Europe.

Performance is a continuous challenge in our product. A typical use case has datasets at 200Hz, 2000 channels, for 1 hour. That means that one such dataset contains 1.4B data points. We allow visualising multiple of these - all the while keeping the UI experience smooth. This makes coding new features certainly not easy, but very interesting.

Job Description

We’re looking for a new colleague to streamline all our contact points with leads and existing customers. Your tasks will range from getting in touch with new leads to onboarding customers to helping them with questions they have along the way.

You’ll be working with our sales team as well as with our technical team, to optimize communications between our customers and our internal teams and relay information as clear and concise as possible, so that new customers are onboarded faster, and existing customers have a dedicated point of contact.

Tasks

Onboarding of new customers & follow-up on their
Give product demo’s
Be the first point of contact for our customers
Visit customers (all over Europe!)
Actively getting feedback from customers / users
Report customer feedback to the product team
Keep track of renewals
Help out with contacting inbound leads

Type

Vacancy

Sector

Location

Antwerp

City

Antwerpen

Benefits

What we offer

We make an offer adjusted to your experience

Competitive salary with benefits
Equity (ESOP)
Flexible approach to paid time off
An awesome office on the 8th floor with a view on the Schelde

We are not sponsoring EU/Belgian VISAs.

Wanted Profile

What we expect from you

Basics:

Full-time position
3 days / week present at the office in Antwerp
You speak Dutch & your English is exquisite
You take responsibility for your tasks
You work in a structured way and deliver quality work
You report about your work in a clear and concise manner
You have experience in either:
    customer success, customer support, sales, … or similar
    software development or engineering, and you are looking for something else
Experience in working at a fast-moving company or startup

A big plus:

A basic understanding of coding and software development
A technical background

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